Terms & Conditions
Last updated: August 2026
These terms govern your use of SnapReply AI's website and services, and they include the text-message (SMS) program terms below. By using our site, contacting us, or opting in to text messages, you agree to these terms.
1. Who We Are
SnapReply AI ("we," "us," "our") is a service business based in the Phoenix metro (Avondale, Arizona) that builds and operates managed AI front-desk systems for local service businesses. You can reach us at jordan@snapreplyai.com or (602) 492-4897.
2. Our Services
We provide a done-for-you AI front desk that answers calls, qualifies callers, and books appointments for our clients' businesses, along with a lead pipeline and ongoing management. Availability of specific features may depend on setup, third-party providers, and regulatory approvals. We describe what is included on a per-client basis before you engage us.
Our AI assistant does not quote prices, guarantee timing, or make binding commitments on a business's behalf. It collects information and books appointments; a person confirms pricing, warranty, and scheduling. Anything a caller signals as urgent or an emergency is routed to a live person rather than handled by the AI. The AI is not a substitute for emergency services; in an emergency, callers should contact 911 or the appropriate emergency line.
3. Text Messaging (SMS) Program Terms
Program name: SnapReply AI. By providing your mobile number and opting in, you agree to receive text messages from SnapReply AI (or from a business you contacted, sent on its behalf) related to your inquiry, your account, appointment scheduling, and follow-ups.
- Message frequency varies based on your interactions with us.
- Message and data rates may apply, depending on your mobile carrier and plan.
- To opt out at any time, reply STOP to any message. You will receive one confirmation message and then no further texts.
- For help, reply HELP or contact us at jordan@snapreplyai.com or (602) 492-4897.
- Consent to receive text messages is not a condition of purchasing any goods or services.
- Carriers are not liable for delayed or undelivered messages.
- We do not sell or share mobile opt-in information or phone numbers with third parties for their own marketing. Opt-in data is not shared for promotional purposes.
For details on how we handle your information, see our Privacy Policy.
4. Fees and Billing
Services are provided on the terms quoted to you, which typically include a one-time setup fee and a monthly managed-service fee. Unless agreed otherwise in writing, monthly service is month-to-month and may be cancelled per the terms of your service agreement. Specific pricing, billing dates, and any money-back terms are set out in the agreement or quote we provide you.
5. Your Responsibilities
If you engage us to run a front desk for your business, you remain responsible for your own licensing, insurance, and emergency protocols, and for the accuracy of the business information you provide us. You are responsible for how you use the leads, bookings, and communications the service generates, including compliance with applicable calling and messaging laws.
6. Third-Party Services
Our service relies on third-party providers (for example, telephony, scheduling, and lead-management platforms). We are not responsible for interruptions, errors, or changes caused by those providers. If the AI layer is unavailable, calls are designed to fall through to your normal phone line, so you are no worse off than your existing setup.
7. Disclaimers
The service is provided "as is" and "as available," without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the service will be uninterrupted, error-free, or that it will capture every call or produce any particular business result.
8. Limitation of Liability
To the fullest extent permitted by law, our total liability arising out of or relating to the service is limited to the amount of fees you paid us for the service in the three months preceding the event giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost business.
9. Changes to These Terms
We may update these terms from time to time. When we do, we will change the "Last updated" date at the top of this page. Continued use of the site or services after a change means you accept the updated terms.
10. Governing Law
These terms are governed by the laws of the State of Arizona, without regard to its conflict-of-laws rules. Any dispute will be handled in the state or federal courts located in Arizona.
11. Contact Us
SnapReply AI · Avondale, Arizona · jordan@snapreplyai.com · (602) 492-4897